Frequently Asked Questions

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General Inquiries

What is Referral Reactor for?

Referral Reactor is here to help you receive referrals while maintaining organization and effective communication with the referrer. Have you ever wanted to pay someone for a referral? Maybe you have even wanted to pay their supervisor for encouraging them to refer to you. Referral Reactor does it all! With Referral Reactor, referrers and their supervisors can send you a referral and you can give them a bonus as the status of the referral changes. The referrer will not only get paid through the app, but they can see the status (whether the referral will use you or not) as you update it along the way.

If you are a business interested in onboarding referrers, you can find more information of what you could accomplish with Referral Reactor on our Reactor page.

If you are a referrer who wants to understand what you can do with Referral Reactor, refer to our Referrers page.

What is a Reactor?

A Reactor is the business that is receiving referrals! For some companies, they have different specialties within their main business. Different Reactors can give them a way to keep track of their referrals on, let's say, the structure side, and their referrals from their main water restoration business.

How do I setup my PayPal business account?

You must go to paypal.com to sign up for your business account. You will need to link your bank account, move money from your bank account into your PayPal account, request access to the Payouts API, and copy your paypal Client ID and Secret into Referral Reactor. This can be a long process, taking anywhere from 3-7 business days.

This is due to authorizing important components on PayPal's side. We have a whole page dedicated to setting up PayPal. Please refer to the PayPal Setup page for a detailed answer to this question.

What's a 'bonus' payment?

A bonus payment is what you pay your referrer for the referral they sent to you. This payment can be made throught PayPal, Venmo, Check, or Cash. Regarding the Check or Cash option, Referral Reactor is there to help you keep a record of it after you give them the Check or Cash.

You can set your usual amounts to send based on the status of the referral. For instance, because you got an assesment with a referral, you pay the referrer $25. If you take the job, you pay the referrer $75. These amounts are configurable to fit your needs.

Instructions on how to use bonus payments and set amounts can be found on the Bonus Payments feature page.

How do I set the bonus amount?

Controls for changing the bonus amount are located in two different places.

Apply The Prices To Every Individual
  1. Select the three, stacked, white lines in the top right corner.
  2. Pull up the Reactor Configuration section.
  3. At the top of that page, you will see three different options you can select. To change the bonus amounts, you want the one on the right, Reward Options. The three different bonus types are explained below.
The Amount For A Certain Individual
Let's say, for example, John Doe referred Jane Smith to your business. To set the amount of the bonus you want to pay John, you would find his profile and select Edit User in the Admin Actions section. At the bottom of that page you will see three different bonus types.
Normal Assesed Referral Bonus

If you want to pay people for getting a referral in general, or even for being able to go to the referral and talk with them, then you will want to change this amount.

Normal Accepted Referral Bonus

You got the job! That referral has used your company to help them! To say thank you to the referrer, update this amount.

Normal Team Member Referral Bonus

This bonus will go to the supervisors over the the team member who referred you your new customer.


Set your bonus amounts however you want! It's up to you! For more help, refer to our Bonus Payments page.

How can I change my credit card information?

To find the section where you can manage your billing you want to navigate to the details section under Reactor Configuration. Click the three horizontal white lines in the top right corner, and select 'Reactor Configuration'. On the left you will see 'Details' underneath the Reactor Configuration heading. From there you can 'Manage Reactor Billing'.

How can I change my Referral Reactor Plan?

To find the section where you can manage your plans you want to navigate to the details section under Reactor Configuration. Click the three horizontal white lines in the top right corner, and select 'Reactor Configuration'. On the left you will see 'Details' underneath the Reactor Configuration heading. From there you can 'Manage Reactor Billing' which will open up a portal for you to change your plan.

How can I update my email?

You can update your email in the profile section of the app. You will want to select the three horizontal white lines in the top right corner and click on 'Profile'. It will pull up your info where you can then select 'Edit'. At the bottom of that screen you will find 'Update Email'.

How can I update my password?

You can update your password in the profile section of the app. You will want to select the three horizontal white lines in the top right corner and click on 'Profile'. It will pull up your info where you can then select 'Edit'. At the bottom of that screen you will find 'Update Password'.

How do I give a bonus payment?

When your referral comes through and you are ready to give a bonus, you must first select that referral. There is a green button in the Admin Actions that says Give Bonus. Once you select that you can choose who you would like to give the bonus to. Your bonus amounts will appear and you can see what you will be paying that individual.

(Note: If you have not updated your bonus amounts, look above to the question "How do I set the bonus amount?" to do so. If you choose not to you will be given and option on the next slide to update the bonus amount.)

Did you want to pay multiple people for that referral? No problem! Go to the individuals who you want to pay also and add the referrer as a team member under them. Now they are considered supervisors, so when you return to the referral and select Give Bonus, those new individuals will appear and you can pay them.

We provide additional instruction on our Bonus Payments page.

How do I start a conversation with my referrers?

There are multiple ways to start a conversation. If you want to have a conversation about a specific referral, you can go to that referral and under the Admin Actions you can select Start a Conversation.

You will always be able to view that conversation there, or you can go to Messages on the sidebar on the left. It's at this Messages location that you can start conversations. Simply press the Start a New Conversation and input the users you want to message.

Our Messages feature page contains step-by-step instructions with photos if you need more details.

How can I give users different permissions?

Super Admins have the ability to change the permissions for every user in the Reactor. There are 4 different levels of permissions. Super Admins, Admins, Referrers, and No Access. Admins and Referrers each have a special permission that can be granted them by the Super Admin.

Permissions can also help if you need to add and employee to your reactor. Give them a referrer invitation code and then change their permissions from there!

To learn how to change these permissions, refer to our Permissions feature page for more info.

What I Want to Know About Referrals

Can I keep track of referrals for users who aren't using the app?

You can! Since they aren't using the app, you can create an "unregistered user" on their behalf. This gives you the opportunity to add referrals as they come to that user. You can even give a bonus through PayPal or Venmo if that is a preferred method. When they do decide to join Referral Reactor and create an account, they are a registered user. Now you can merge your unregistered profile of them to their registered profile and keep all the history!

Refer to the question "Can I merge an Unregistered User and a Registered User?" to learn how to merge users. You can also go to our Unregistered and Registered Users page for more help.

Why can't I mark the referral as Done?

To mark a referral as done, their status will need to be updated. Certain statuses will allow you to Mark as Done while others will not. Make sure you update the status to one that allows you to mark the referral as done.

To learn how to change the status, refer to the question below. "How do you change the status of a referral?" More step-by-step instructions and explanations can also be found on our Referral Status feature page.

How can I see all the referrals a user has sent me?

When you pull up the certain user's profile, you will see three options at the top under their name. Select the middle option, Referrals. Doing so will bring up a list for you to view all of the referrals from that referrer.

You can also see the Bonus that was given and to whom it was given, the submitted date, and if it is done.

How do you change the status of a referral?

When you have selected the referral, you will see under Admin Actions the Update Status button. By selecting that you now view the current status and what you would like to change it to. You could even add a note! When you have selected the new status, the button that says Update Status will turn blue, allowing you to update.

More step-by-step instructions and explanations can also be found on our Referral Status feature page.

How do I create new statuses to add to my referrals?

When you want to create new statuses that fit your businesses needs, you will need to open up your settings. To do so, press the three white lines in the top right corner. Then select the Reactor Configuration. At the top of this page you will see three different options to select. You will want the middle one called Status Categories. On this page you can create new statuses and edit existing ones.

More step-by-step instructions and explanations can also be found on our Referral Status feature page.

How can I edit my existing statuses?

When you want to edit your existing statuses, you will need to open up your settings. To do so, press the three white lines in the top right corner. Then select the Reactor Configuration. At the top of this page you will see three different options to select. You will want the middle one called Status Categories. On this page you can edit existing statuses and create new ones.

More step-by-step instructions and explanations can also be found on our Referral Status feature page.

Why is my referral yellow?

When your referral is yellow, it means it was just sent to you and you have not yet acknowledged it. Acknowledging your referrals show the referrer that you respond quickly and are taking care of their referrals.

You can refer to our Referrers page for more help.

What I Want to Know About Referrers

What is an Unregistered User?

An Unregistered User is someone who has not created an account through Referral Reactor. If you would still like to use Referral Reactor to keep track of the unregistered users' referrals, you can input the referrals yourself. This can be helpful because it offers you the option to keep track of that users bonuses.

Also, if they ever do create an account through Referral Reactor, you can merge the unregistered profile you created for them with their registered one and always have their full history!

Refer to the question "Can I merge an Unregistered User and a Registered User?" to learn how to merge users. We also explain this further with photos on our Unregistered and Registered Users feature page.

How do I send money with Venmo to my referrers?

I already have my Venmo account connected to Referral Reactor.

When you have chosen the individual to give the Bonus to and have pressed Send Bonus to "_name_", you will come to a slide that asks for your delivery method. Select the Venmo method and press 'Send Bonus via Venmo' at the bottom. You will be asked to confirm one more time, if your account is already set up. After you confirm, you are good to go!

Our Bonus Payments feature page gives instruction as well.

I don't have my Venmo account connected to Referral Reactor.

To connect your account, open your settings by selecting the three white lines at the top right corner of the page. when you have opened it you will want to open up your profile. Edit your profile to grant you access to add your Venmo info. Under Preferred Payment Method, select Venmo and input your Venmo number. Save your Profile changes and you are good to go!

Refer to the above section "I already have my Venmo account connected to Referral Reactor" to learn How to send money with Venmo.

How do I send money with PayPal to my referrers?

I already have my PayPal account connected to Referral Reactor.

When you have chosen the individual to give the Bonus to and have pressed Send Bonus to "_name_", you will come to a slide that asks for your delivery method. Select the Paypal method and press Send Bonus via PayPal at the bottom. You will be asked to confirm one more time, if your account is already set up. After you confirm, you are good to go!

Our Bonus Payments feature page gives instruction as well.

I don't have my PayPal account connected to Referral Reactor.

To connect your account, open your settings by selecting the three white lines at the top right corner of the page. when you have opened it you will want to open up your profile. Edit your profile to grant you access to add your PayPal info. Under Preferred Payment Method, select PayPal and input your PayPal email. Save your Profile changes and you are good to go! For more intructions, please refer to our PayPal Setup page.

Refer to the above section "I already have my PayPal account connected to Referral Reactor" to learn How to send money with PayPal.

How can I set the preferrerd payment method?

To change a referrer's preferred payment method you will need to select the user whose method you want to change. You can do this by selecting 'Users' in the side nav (for desktop) or on the bottom bar (for mobile). Select the referrer and then in the Admin Actions on their profile, click 'Edit User'. At the bottom of that page you can change the preferrered payment method.

How can I update their Paypal/Venmo information?

To change a referrer's PayPal/Venmo information you will need to select the user whose information you want to change. You can do this by selecting 'Users' in the side nav (for desktop) or on the bottom bar (for mobile). Select your user and then in the Admin Actions on their profile, click 'Edit User'. At the bottom of that page you can change the preferrered payment method which will show the corresponding piece of information. So if Venmo is selected, you will see the Venmo Phone Number. If PayPal is selected you will see the PayPal email. After you select the payment method you can change or add the new information.

How can I make sure my referring businesses are all grouped together?

For businesses that refer to you and have multiple employees, you can attach these employees as an associated user under the manager or owner of said business. The manager/owner will then be able to receive bonuses for the referrals their associated users put in.

To set this up, you will first need to click on the profile of the manager/owner. Once you have that pulled up, there will be an Admin Actions box containing the button 'Update Assoicated Users'. When you click that, you can search and add as many people as you would like. There is no limit!

Please keep in mind that our associated users feature does not need to be used just to attach employees to managers. Let's say one of the office staff members did a fabulous job in coordinating efforts and helping you keep the referral's business. You can make that staff member an associated user of that specific referral. You just need to pull up the referral and select 'Manage' on the Associated Users section of the profile. From there you can add that staff member as an association! Please refer to our Associated Users feature page for some more help.

If your team supervisors would like to be able to follow the progress of their teams referrals, a Super Admin can grant them that ability. For more info and instructions refer to the Permissions feature page.

Can a user already associated under someone have associated users under them?

Absolutely! All users can have their own associated users if applicable. The process for adding these associated users is the same.

Refer to the question, "How can I make sure my referring businesses are all grouped together?" for more on how to add associated users. Or, refer to our Associated Users feature page for help.

Can I merge an Unregistered User and a Registered User?

In the Unregistered Users Profile, you can look under the Admin Actions and see that there is an option to Merge with Registered User. When you select that option, just choose who you are merging that profile with. It's that simple!

For more detailed information, refer to our Merge Users feature page.